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HOW TO ORDER

 

ORDER FORM:

If you are already one of John Marks clients, call us to have an order form sent to you via email.

This form will contain all your garments, codes, prices, sizes and colours available from the agreed uniform wardrobe.

You can state your delivery address, PO#, contact details and requirements, all on one simple form, which can then be emailed back to us.

We process orders within 24 - 48 hours, and you will receive confirmation of receipt of order.

 

ONLINE:

John Marks can be set up onto your online ordering facility - for example Procurement Wizard. A dedicated account manager will receive your orders directly and process your order within 24 - 48 hours.

Contact us at: info@uniformsbyjohnmarks.com 

 

 

DELIVERY

We have Class A accounts with several courier companies, and will always choose the most economical and efficient service based on our clients’ requirements.


We deliver on a next day basis in the UK and can arrange timed deliveries when necessary

For international customers, we offer several options based on your requirements:
-    next day delivery
-    3 – 4 day road delivery

All orders can be tracked and deliveries are signed for in order to always know where your order is.

If you want to know when you are due to receive your order, please give John Marks a call and we will be happy to give you an ETA on your delivery.

 

 

RETURNS

Uniforms by John Marks accepts returns, subject to the below conditions:

  • All unwanted garments must be returned within 20 days of receipt of goods, unused (other than for the purpose of trying on the garment), in their original packaging, in pristine condition and with postage paid.

  • We cannot accept returns or exchange of garments which have been produced especially for the client (bespoke items), embroidered, washed or worn.

  • Restocking fee: all returns are subject to a 15% restocking fee.

  • Returned garments can either be exchanged or credited through a credit note.

  • All returns must include a returns note number, which can be obtained calling Uniforms by John Marks at 0044 (0)208 964 3990. Goods will be returned to client if this is not adhered to.

  • Please ensure all returned items are sent via a traceable delivery service.

  • If goods have been despatched incorrectly or are faulty, please advise Uniforms by John Marks within 5 days of receipt of goods to arrange collection.

 

 

PAYMENT METHODS

For new clients, please talk to accounts team to discuss opening an account.

New clients will be invoiced on a proforma basis. Payment can be implemented via BACS transfer.
Please note as we are wholesale we cannot accept credit cards.

RETENTION OF TITLE

All goods acquired from Linkhill Marketing Ltd T/A John Marks will remain the property of Linkhill Marketing Ltd T/A John Marks until full payment is received. Ownership of the goods will only be transferred upon payment in full - failure to make payment in full may result in the Linkhill Marketing Ltd T/A John Marks reclaiming the goods.

 

 

COMPANY POLICIES

At John Marks we know that our actions and behaviour affect our stakeholders. We believe in ensuring transparency within our operations and relationships.
Please find below our policies and procedures explaining what can be expected from us, and in return, what we expect our clients.

 

 

ETHICAL POLICY

1. We are committed to competitive and fair pricing.

2. We provide products and services giving good value and consistent quality, reliability and safety.

3. We do not knowingly sell products which harm our customers. 

4. We treat all employees with equal respect and dignity and provide them with equal opportunities to develop themselves and their careers. 

5. We undertake to pay our suppliers and contractors in accordance with agreed terms.

6. We seek to compete fairly. We do not solicit or offer bribes or other improper advantages for business or financial gain. 

7. We are committed to developing and maintaining good relationships with our local community, and to regularly supporting community activities.

TERMS AND CONDITIONS

JOHN MARKS is a trading name of  Linkhill Marketing Limited, a company registered in England and Wales under registration number 02284700. Our registered address is:

4 The Linen House, 253 Kilburn Lane, London, W10 4BQ, UNITED KINGDOM. Our VAT number is GB 494817793

We may modify our Terms of Service from time to time. Please read the TOS - if you do not agree to any change to the TOS then you must immediately stop using our services. Any changes made after you placed an order will not affect that order and your rights.to make the change by law.

How to order
Delivery
Returns
Payment methods
Comp policies
Environmental
Terms and conditions
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